Legal /

Terms of use

In using this website you are deemed to have read and agreed to the following terms and conditions.

Conditions of Use

NOKIPPLE LTD and its affiliates provide their services to you subject to the following conditions. If you visit our shop at NoKipple you accept these conditions. Please read them carefully, NOKIPPLE LTD controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws.

You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, NOKIPPLE will place a cookie on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. (For more information on cookies, please see the section: Cookies and Analytics)

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur NOKIPPLE LTD cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Payment

  • All major Credit/Debit Cards and PayPal, are acceptable methods of payment.
  • All prices are listed in pounds sterling (£).
  • Successful purchase transactions will generate a confirmation email.
  • Payments are processed using Shopify Payments secure payment gateway and PayPal.

Delivery

Delivery Service

Swift and painless fulfilment is extremely important to NOKIPPLE LTD. We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 1600 (GMT/BST), the next working day will be considered the first working day for delivery. In case of bank holidays and other mandated holidays, and over the Christmas period, please allow an extra 3 working days.

We aim to despatch orders within 1 working day but sometimes due to high order volume this may take a little longer, please allow 3 days before contacting us about an order despatch status. We will email you if we become aware of unexpected delay.

Shipping is included in orders over £300, for lower value orders there is a £7.50 cost for shipping to UK addresses, £10 for Europe & USA. Delivery to other countries can vary, the delivery price will display during check out. Please note: Supplements and/or exclusions to the above conditions may apply to certain countries/specific product types.

Exchange & Returns

If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen (14) days of receipt, for exchange or refund (excluding shipping charges). Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, unworn and with original product labels. If labels are removed from the product then a refund will not be available, store credit may be provided as an alternative at the discretion of NOKIPPLE LTD.

NOKIPPLE LTD returns policy aims to be as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. NOKIPPLE LTD will not be held responsible for items lost or damaged in transit.

All shipping back to NOKIPPLE LTD is paid for by the customer. We are unable to refund your postal fees.

Please Note:

  • Under the UK Distance Selling Act you have the right to cancel your order up to 7 days after the receipt of the order, providing the items are in their original, new state, unworn and with all tags/flashers attached.
  • All returned items will be credited to the account used for original payment within 3 days of receipt (refund is for product cost only).
  • NoKipple cannot be held accountable for any import charges that can be incurred when purchasing from outside the UK.
  • Shipping is charged for exchange items, this will be charged at our normal rate for the destination country. Please contact us if you wish to make an exchange, in depth discussion will minimise the need for further exchanges.
  • For returns from outside the UK clearly mark “RETURNED GOODS” on the packaging to avoid unnecessary customs charges.
  • Please ensure any returns are well packaged to avoid damage and use a quality postal service (ideally with tracking).
  • Returns must be sent to: NoKipple, 7 Daisy Road, Greenbank, Bristol, BS5 6JS, United Kingdom.
  • You may cancel your order prior to fulfilment, to do this email us at: open@nokipple.com within 12 hours of placing the order.
  • Please feel free to call us on (UK) +44 778 067 8974.

Incorrect/Faulty Goods

If you do not receive your products ordered please contact us immediately. Incorrectly despatched items will be given special priority and you can expect to receive the correct item within 48 hours of receipt of the return of the incorrect item (NoKipple will arrange and pay for shipping in this scenario). Where a suitable alternative or replacement cannot be provided for all purchase and delivery charges will be refunded back onto your credit/debit card.

We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact NOKIPPLE LTD immediately. Any product returned found not to be defective can be refunded. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

License and Site Access

NOKIPPLE LTD grants you a limited license to access and make personal use of this site. This license does not include any resale of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information, or for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial exploited without written consent of NOKIPPLE LTD.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Product Descriptions

NOKIPPLE LTD and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on NoKipple that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order). We apologies for any inconvenience this may cause you.

User Material

In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.

This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.

We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.

We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to NOKIPPLE Ltd a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties).We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by NOKIPPLE Ltd and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise NOKIPPLE Ltd. We will not sell your User Material to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Material.

Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.

Links to other websites - From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 1. You may not create a link to this website from another website or document without NOKIPPLE Ltd.’s prior written consent. 2. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed but exclude delivery, except where otherwise specifically stated (please also refer to the section: Delivery Service).

Copyright Notice & Trademarks

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

“NOKIPPLE” is a registered trademark of this Company in the United Kingdom. The brand names of Suppliers featured on this web site are trademarked in their respective geographical regions.

Communication

Our primary contact email address, and other contact information, can be found on our Contact page on our website.

This company (NoKipple Ltd) is registered in England and Wales, Number 8405427, registered office c/o MWM Chartered Accountants, 11 Great George Street, Bristol BS1 5RR, United Kingdom.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by email will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Privacy Policy

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the facilities of the site. We are committed to protecting your privacy. Only authorised personnel within the company on a need-to-know basis, use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. NOKIPPLE LTD uses industry standard practices to safeguard the confidentiality of your personal identifiable information. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. Customer records are regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all customer records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any documentation (electronic or hard copy) issued in relation to the order transactions.

We may use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested (this is optional and you may choose during your purchase whether to submit your information for marketing purposes).
  • To improve the content design and layout of the website.
  • To understand the interest and buying behaviour of our registered users.
  • To perform other such general marketing and promotional focused on our products and activities.

We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail.

Cookies & Analytics

Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Cookies

What are cookies? A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer.

Opting out of cookies - If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

NOKIPPLE uses the Shopify eCommerce platform. Please see the following information on the cookie types that Shopify utilises:

_session_id (storefront) - Allows Shopify to store information about your session (referrer, landing page, etc.) (Unique Token, Sessional)

_shopify_visit (storefront and checkout.shopify.com) - Used by our internal stats tracker to record the number of visits to the shop (No token, Persistent for 30 minutes from the last visit)

_shopify_uniq (storefront and checkout.shopify.com) - Counts the number of visits to a store by a single customer (No token, Expires midnight (relative to the visitor) of the next day)

cart (storefront) - Stores information about the contents of your cart (Unique token, Persistent for 2 weeks)

_secure_session_id (storefront) - Stores session information for the checkout process (Unique token, Sessional)

storefront_digest (storefront) - If the shop has a password, this is used to determine if the current visitor has access (Unique token, Indefinite)

Google Analytics - Cookie type: PREF. Set by: Google. Purpose: Tracking who visits the store and from where, (Persistent store for a very short period)

PayPal - Cookie type: Unique to each user. Set by: PayPal. Purpose: Payment transactions,(Sessional)